Our promises to you
We will only use your data to send information regarding our courses. We promise to always use clear, plain English, and to always give you the ability to decide what you hear from us and how. And if we no longer need your information, we’ll delete it.
Protecting your privacy
How we use your information
If you register for a course, contact us for more information, or subscribe to our newsletter through our website, or evaluation forms, we will collect personal information that you voluntarily provide to us. This information may include your contact details including name, address, email, telephone number and, where you provide it, some categories of other personal information. We do not collect any personal information about you unless it is voluntarily provided by you. We use your information in several different ways, and how we use it depends on the information. We’ve laid this out below for you.
Your name and contact details
Most importantly, we use these to send information about our courses. We also send course confirmation details, course programmes and handouts.
We use this to keep you up to date with our latest course lists via email or mailshot. We’ll only ever send these kind of communications if you give us permission, and you can withdraw your permission at any time.
If you fax or post a registration form to us, we keep this information until the course has taken place and it will then be shredded at the end of the year.
Your date of birth information
We do not collect your date of birth
Your payment information
If you pay for your course by credit or debit card, no card details are stored.
Your contact history with us
If you call or email us and provide your contact details, we will use this information to forward the details you have requested. We may occasionally email you regarding the information you initially contacted us about.
Once a course is booked, your name, hospital, department and the course you have booked is entered on to our database. This information is only used to ensure we have a record of the names of delegates booked on each course.
Information about your phone or laptop, and how you use our website
This helps us improve our website and your experience as a customer. It also helps us protect against fraud, and meet our legal obligations as caretaker of your data.
Sharing your information
We will only send these, by email or post, if you have given us permission.
Keeping your information
If you have booked a course, we keep your information in order to provide our service to you, as some courses require updates, and we may also keep it as long as necessary for reporting and training purposes.
If reasonably required we may hold onto your data for legal or regulatory requirements.
We will keep you on our mailing list for 5 years, at which point we will re-confirm your subscription. If no re-confirmation is received, we will remove your personal data.
We do not keep any of your payment details.
You have the right:
- To be informed about our use of your personal information
- To access any personal information we hold about you
- To request the correction of any inaccurate personal information held
- To request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data. If we do make changes, we will make this clear to you either through our website or through another form of contact such as email.
We have appropriate security measures in place to prevent your personal information from being accidentally lost, used or access in an unauthorised way, altered or disclosed. We ensure that our employees are aware of their privacy and data security obligations.
Transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your electronic information transmitted to us and any transmission is at your own risk. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We do not transfer the information you give us to countries outside the European Economic Area (EEA), except here the international transfer is necessary in connection with the services we are providing to you. If you are outside the EEA, your information may be transferred outside the EEA in order to provide you with our services. By submitting your personal information to us in this way you agree to the transfer and processing of your information outside the EEA.
How to contact us
We always welcome any feedback from our customers or site users, either positive or negative. Please don’t hesitate to contact us, and we will be happy to answer any questions you may have.